Terms of Service

Terms of Service for The Countess

1. Agreement

By contracting services with The Countess, you agree to these Terms of Service, which incorporate our most current contract details.

2. Booking and Payments

  1. A deposit of 25% is required to secure your project.

  2. Final payment is due upon project completion.

  3. Cancellation fees apply as outlined in the contract.

3. Services and Warranty

  1. Cabinet refinishing services include preparation, painting, and post-service cleanup.

  2. A 20-year warranty is provided against peeling of the applied finish. This warranty does not cover damage resulting from misuse, excessive wear, or factors beyond normal usage.

  3. Proper care and maintenance are essential to maintain the integrity of the finish.

4. Client Responsibilities

  1. Clients must provide a workspace that meets safety and accessibility requirements.

  2. Any per-existing damage must be disclosed before the project begins.

5. Liability

Liability is limited to the total amount paid for the project.

6. Dispute Resolution

Disputes will be resolved under Ontario law through negotiation or arbitration.